Privacy Policy | Nomad Excursion

Privacy Policy for NOMAD EXCURSION

Effective Date: [18-02-2025]

This Privacy Policy explains how NOMAD EXCURSION (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit and use our website, nomadexcursion.com (the “Site”). By accessing or using our Site, you agree to the practices described in this Policy.

1. Who We Are

Our website is managed by two companies with distinct roles:

NOMAD EXCURSION SARL – A Moroccan company responsible for managing all on-the-ground operations in Morocco, including tour organization, local partnerships, and other related activities.
NOMAD EXCURSION LTD – A United Kingdom-based company that handles payment processing and related financial services.

Each company plays a critical role in ensuring you receive high-quality tour services in Marrakech.

2. Information We Collect

We may collect and process various types of information in connection with your use of our Site, including:

Personal Information: Such as your name, email address, mailing address, phone number, and any other details you provide when booking a tour or contacting us.
Payment Information: Processed securely by NOMAD EXCURSION LTD through our trusted payment gateways. We do not store your full payment details on our servers.
Technical Data: Including IP addresses, browser type, operating system, and device information, collected through cookies and similar technologies.
Usage Data: Information about how you navigate and interact with our Site.

3. How We Use Your Information

We use your information for several purposes, including to:

Process and manage tour bookings and inquiries.
Facilitate secure payment transactions.
Improve our Site, services, and customer support.
Comply with legal and regulatory obligations.
Communicate with you regarding updates, offers, and other relevant information (with your consent where required).

4. Disclosure of Your Information

Your personal information may be shared in the following circumstances:

Service Providers: We may share your data with third-party service providers who assist with website operations, payment processing (handled by NOMAD EXCURSION LTD), and tour management.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party, subject to the terms of this Policy.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. International Data Transfers

Since our operations span Morocco and the United Kingdom, your personal data may be transferred and processed in these jurisdictions. We ensure that adequate safeguards are in place to protect your data, consistent with applicable legal requirements.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your information will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information, or to restrict or object to certain processing activities. To exercise these rights or for any privacy-related inquiries, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our Site.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will update the “Effective Date” at the top of this Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@nomadexcursion.com
Mailing Address: 2, Frederick Street, Kings Cross, London, WC1X 0ND, UNITED KINGDOM

By using our Site, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting NOMAD EXCURSION with your personal information.